FAQ

We are here to help and provide the utmost in quality and service. For any questions or concerns related to shipping, returns or refunds, please contact us at print@33ink.co.


WHERE DO YOU SHIP TO?
We ship worldwide from the United States. Due to current international shipping restrictions, you might experience additional shipping delays.


HOW LONG WILL MY ORDER TAKE?
We work to handle every order as fast as possible in the order in which orders are received. Due to COVID-19, we are still experiencing some delay in shipping timeline, accurate delivery timeline and tracking information. Orders ship out of our warehouse in 3-10 business days. Please note that does not include shipping time.


Once your order is fulfilled, you will receive an email with a link to track your order.


HOW MUCH DOES SHIPPING COST?
All shipping rates will vary depending on a few different factors, some of which include:
* Domestic vs International shipments
* Total weight of package
* Selected shipping method


I'M PURCHASING INTERNATIONALLY, DO YOUR PRICES INCLUDE VAT?
At the moment our prices do not include VAT and we do not collect VAT at checkout. You may be required to pay VAT upon order delivery depending on your country of origin.


WHAT HAPPENS IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse. We do not refund shipping costs in the event of a package that is lost, stolen, or damaged, or would like to be returned/exchanged.
To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add at checkout.
For more information on Route+,  click here.


CAN I RETURN MY ORDER?
Yes! 33 Ink gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise bought online for full refund or exchange within 30 days of the original purchase. We cannot accept refunds or exchanges made from items purchased at a live event. Returns of accessories or other specialty items will only be accepted with the original packaging intact and the item in the original state. Refunds will be made in the form of the original payment. All music, media items, digital downloads, sale or discounted items cannot be returned or exchanged. We are not responsible for damaged or lost items during transit and cannot refund or replace items that are lost/damaged after shipping. Shipping costs are non-refundable.


If you would like to return an item please first email print@33ink.co. You are responsible for the shipping costs for your returned item. Note, shipping costs are non-refundable.


Once we receive your returned product and inspect it, we’ll send you an email to let you know that we have received the item and if it is approved, your refund will be processed minus the original shipping costs. Please allow up to two weeks for your return to be processed.


DO YOU OFFER EXCHANGES?
Please email print@33ink.co with ‘HARPER GRACE’ in the subject line for any exchange inquiries. The easiest way to process an exchange, is to purchase the item you’d like, and process a return for the item you’d like to exchange. Please note we do not refund shipping costs on returns/exchanges. Shipping costs will be subtracted from the total amount returned. 


HOW LONG WILL MY RETURN TAKE?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in two weeks.


IS THERE A RETURN/EXCHANGE FEE?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


WHAT IF AN ITEM ARRIVES DEFECTIVE OR DAMAGED?
If you have purchased ROUTE protection, you will need to file a claim with them. If you did not purchase ROUTE protection, you will need to file a claim with USPS, email us and we can provide your invoice for the claims process. We are not responsible for damaged or lost items after shipping. We cannot refund or replace items that are lost or damaged during transit.


If your item appears to be or is defective, please reach out to us with photographs of the defective item as soon as you receive the product. Some items come with manufacturer’s instructions; please follow the instructions provided to ensure that you do not damage your item.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I ORDER?
Please email print@33ink.co with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.


CAN I CANCEL MY ORDER?
We are unable to cancel orders after they leave our warehouse. For any order cancellations please email us at print@33ink.co as soon as possible for any order cancellations or refunds.

DO YOU HAVE SIZE GUIDES FOR APPAREL ITEMS?
We can provide sizing guides on most products. Please email us to request a specific product size guide.


WHAT IS 33 INK?
33 Ink is a screen printing, embroidery, and custom merch company located in Carrollton, Texas. We work with local and national artists, brands, and businesses to design and create custom merch that people want to wear.